Speed Precision Reliability
Speed Precision Reliability
Yes. Simply log in using the same details.
Yes. Dash9ja uses encrypted technology and does not share your data with third parties.
See our privacy policy for full details.
You can create an account using:
Phone number (OTP)
Email address
Social login (if enabled)
You may contact in-app support or use the help centre.
If the order is not accepted within the set timeout, it will be cancelled automatically.
Yes. If the vendor supports scheduled orders, you can choose a future delivery time.
Open the Dash9ja app
Choose your location (Calabar or Abuja)
Browse vendors
Add items to your cart
Check out and pay via Paystack
Track your order in real time
Yes. Businesses and riders can partner.
Contact support for details.
Yes.
You can reach support via:
support@dash9ja.com
09120992380
Support is available 7 days a week.
You can report the issue through the order page under “Help & Support.”
You can track:
Order status
Rider location
Estimated delivery time
In real-time within the app.
Delivery time depends on:
Distance
Traffic
Vendor preparation time
Average delivery: 15 – 60 minutes.
Dash9ja is currently active in:
Calabar
Abuja
More cities will be added soon.
No. Dash9ja is an independent platform where multiple vendors list their products.
No. All products come directly from verified partner vendors.
Dash9ja connects:
Customers who want to buy items
Vendors/Stores who list and sell their products
Riders/Delivery Agents who deliver ordered items
The process is simple:
Customer places an order
Vendor accepts and prepares the order
Rider picks it up and delivers
Dash9ja is a Nigerian multivendor marketplace where customers in Calabar and Abuja can order food, groceries, household items, essentials, and other products from multiple vendors and have them delivered quickly.
We operate using a smart platform powered by the 6amMart system with dedicated Customer, Vendor, and Rider mobile apps.
The system keeps searching.
If no rider is found after multiple attempts, the order may be cancelled and refunded.
The system automatically assigns the nearest available rider using GPS-based smart dispatching.
Use the Vendor App to:
Add items
Upload images
Set prices
Manage stock
Enable/disable items
Common reasons include:
Insufficient funds
Network issues
Bank restrictions
Incorrect card details
Try another payment method or contact support.
Yes. Paystack uses PCI-DSS Level 1 security — the highest standard in Africa.
Through Paystack, we support:
Debit cards (Visa, Mastercard, Verve)
USSD
Bank transfer
Paystack Wallet
Paystack typically settles within 24–48 hours (excluding weekends/holidays).
Funds are transferred to the bank account you registered.
Payouts can be daily, weekly, or monthly depending on settings.
Dash9ja earns by taking a small percentage of each order.
Commission varies by category.
Refunds are processed back to your bank or card via Paystack within 1–7 business days.
Yes, before the vendor accepts the order.
After acceptance, cancellation depends on the vendor’s policy.
The rider app provides:
Daily earnings
Completed orders
Pending payouts
Yes. Riders can go online/offline anytime.
Rider earnings depend on:
Number of deliveries
Distance traveled
Bonuses (if any)
Download the Dash9ja Rider App
Register using your details
Upload required documents (ID, photo, bike details)
Wait for approval
No. All sensitive data is stored securely by Paystack.
Yes. Dash9ja uses:
PCI-compliant Paystack payments
Encrypted communication
Verified vendors
Secured rider tracking
Log out and log back in.
If it persists, contact support.
Try another payment method or contact your bank.
Try:
Updating the app
Clearing cache
Restarting your device
Checking network connection
Dash9ja handles delivery charges via dynamic pricing.
Vendors do not need to manage delivery fees.
Supermarkets
Pharmacies
Liquor stores
Logistics and services
Any local retail business
Download the Dash9ja Vendor App or reach out to Customer Care at support@dash9ja.com for registration
Register with your business details
Upload documents (CAC, ID, store images — optional depending on admin settings)
Wait for approval
Here you’ll find answers to the most common questions about ordering, delivery, payments, and using our multivendor platform. Whether you’re a customer, vendor, or rider, this FAQ covers everything you need to get started quickly. For additional support, contact support@dash9ja.com
Yes. Simply log in using the same details.
Yes. Dash9ja uses encrypted technology and does not share your data with third parties.
See our privacy policy for full details.
You can create an account using:
Phone number (OTP)
Email address
Social login (if enabled)
You may contact in-app support or use the help centre.
If the order is not accepted within the set timeout, it will be cancelled automatically.
Yes. If the vendor supports scheduled orders, you can choose a future delivery time.
Open the Dash9ja app
Choose your location (Calabar or Abuja)
Browse vendors
Add items to your cart
Check out and pay via Paystack
Track your order in real time
Yes. Businesses and riders can partner.
Contact support for details.
Yes.
You can reach support via:
support@dash9ja.com
09120992380
Support is available 7 days a week.
You can report the issue through the order page under “Help & Support.”
You can track:
Order status
Rider location
Estimated delivery time
In real-time within the app.
Delivery time depends on:
Distance
Traffic
Vendor preparation time
Average delivery: 15 – 60 minutes.
Dash9ja is currently active in:
Calabar
Abuja
More cities will be added soon.
No. Dash9ja is an independent platform where multiple vendors list their products.
No. All products come directly from verified partner vendors.
Dash9ja connects:
Customers who want to buy items
Vendors/Stores who list and sell their products
Riders/Delivery Agents who deliver ordered items
The process is simple:
Customer places an order
Vendor accepts and prepares the order
Rider picks it up and delivers
Dash9ja is a Nigerian multivendor marketplace where customers in Calabar and Abuja can order food, groceries, household items, essentials, and other products from multiple vendors and have them delivered quickly.
We operate using a smart platform powered by the 6amMart system with dedicated Customer, Vendor, and Rider mobile apps.
The system keeps searching.
If no rider is found after multiple attempts, the order may be cancelled and refunded.
The system automatically assigns the nearest available rider using GPS-based smart dispatching.
Use the Vendor App to:
Add items
Upload images
Set prices
Manage stock
Enable/disable items
Common reasons include:
Insufficient funds
Network issues
Bank restrictions
Incorrect card details
Try another payment method or contact support.
Yes. Paystack uses PCI-DSS Level 1 security — the highest standard in Africa.
Through Paystack, we support:
Debit cards (Visa, Mastercard, Verve)
USSD
Bank transfer
Paystack Wallet
Paystack typically settles within 24–48 hours (excluding weekends/holidays).
Funds are transferred to the bank account you registered.
Payouts can be daily, weekly, or monthly depending on settings.
Dash9ja earns by taking a small percentage of each order.
Commission varies by category.
Refunds are processed back to your bank or card via Paystack within 1–7 business days.
Yes, before the vendor accepts the order.
After acceptance, cancellation depends on the vendor’s policy.
The rider app provides:
Daily earnings
Completed orders
Pending payouts
Yes. Riders can go online/offline anytime.
Rider earnings depend on:
Number of deliveries
Distance traveled
Bonuses (if any)
Download the Dash9ja Rider App
Register using your details
Upload required documents (ID, photo, bike details)
Wait for approval
No. All sensitive data is stored securely by Paystack.
Yes. Dash9ja uses:
PCI-compliant Paystack payments
Encrypted communication
Verified vendors
Secured rider tracking
Log out and log back in.
If it persists, contact support.
Try another payment method or contact your bank.
Try:
Updating the app
Clearing cache
Restarting your device
Checking network connection
Dash9ja handles delivery charges via dynamic pricing.
Vendors do not need to manage delivery fees.
Supermarkets
Pharmacies
Liquor stores
Logistics and services
Any local retail business
Download the Dash9ja Vendor App or reach out to Customer Care at support@dash9ja.com for registration
Register with your business details
Upload documents (CAC, ID, store images — optional depending on admin settings)
Wait for approval